Conduct, compliance and grievance
Our standards
- We identify ourselves and the lender we represent at the start of every contact.
- We contact customers only between 8 am and 7 pm, in line with RBI norms for recovery agents.
- We never use threats, abusive language or intimidation.
- We do not discuss a customer's dues with unrelated people.
- Customer and client data is kept confidential.
- Disputes are referred back to the lender for review.
- Our executives carry identity cards and are trained in conduct and communication.
Official communications
Our official phone number is +91 76686 78692. If you receive a message claiming to be from us from any other number or address, please report it to us.
Grievances
To raise a grievance, call us on +91 76686 78692 or use the form below.